Key Responsibilities:

• Handle customer queries via calls, WhatsApp, email & chat.

• Assist veterinarians and clinics with software.

• Conduct customer onboarding, product demos & basic training.

• Troubleshoot basic software issues and coordinate with technical teams.

• Maintain customer records, follow-ups and support reports.

• Collect customer feedback and support customer satisfaction & product adoption.

Required Skills:

• Excellent communication & customer-handling skills

• Good problem-solving and troubleshooting ability

• Basic computer, MS Excel/Google Sheets knowledge

• Comfortable learning SaaS/software products

• Patient, professional and customer-focused

1. Qualification: Graduate/Diploma preferred
2. Salary: Based on experience, skills & interview performance.