Job Details
Customer Relationship Manager
OpenSalary Range
₹ 20000 to 30000 / month
Experience Required
1-2 Years
Shift & Schedule
Day
Job Timing
9:30 AM -06:30 PM
Minimum Qualification
Graduate
Industry
Banking, Financial Services & Insurance (BFSI)
Job Description
- Minimum 2 years of experience in the health insurance industry, preferably in claims processing
- Hands-on experience with cashless and reimbursement claims
- Good understanding of corporate health insurance policies
- Excellent English communication skills (mandatory)
- Provide on-site CRM and health insurance claim support at assigned corporate/client locations
- Act as a Single Point of Contact (SPOC) for employee queries related to health insurance claims
- Assist employees with cashless and reimbursement claim submission and tracking using insurer claim platforms
- Address queries related to policy coverage, benefits, and claim processes
- Coordinate with internal claims teams of insurance partners to facilitate timely cashless approvals and priority processing
- Collect, verify, and dispatch claim documents as per corporate and insurer requirements
- Handle employee calls and emails with a strong service and resolution focus
- Stay updated on health insurance regulations, policies, and process changes
- Maintain confidentiality of sensitive information and adhere to data protection guidelines
- Travel up to twice a week between assigned branches or corporate locations to provide on-ground support.